Post-Visit Review Request

Session marked complete in the booking system

The moment a physiotherapy session is marked complete, this automation waits a couple of hours, then asks for a quick rating on WhatsApp. A high rating gets steered straight to a public Google review; a low one gets routed to the clinic manager instead of sitting in an inbox nobody checks - the same review-capture logic Phase 13's chatbot demo shows from the patient's side, triggered here from the business's side.