Verve Order Assistant

Verve's order-status states, shipping timelines, returns policy, and damaged-item process.

A chatbot built for the moment after checkout, not before it - a visitor types an order number and gets a real status card back, the same lookup a support agent would otherwise do by hand. Handles the handful of questions that generate most post-purchase support tickets: where's my order, can I return it, and what if it arrived damaged.